Last Updated: November, 2023
Welcome to Med Ace. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy ("Policy") outlines our practices and procedures regarding the collection, use, disclosure, and protection of your data when you visit our website (www.medace.org), use our applications, or engage with any of our related services (collectively, the "Services").
By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
We collect information to provide and improve our Services. The types of information we collect can be categorized as "Personal Information" and "Non-Personal Information."
a. Personal Information You Provide to Us:
We collect personal information that you voluntarily provide to us when you interact with our Services. This includes:
Account Registration Data: Your full name, email address, phone number, professional credentials, and a password when you create an account.
Transaction and Billing Data: When you make a purchase, we collect payment information, such as your credit or debit card details, billing address, and shipping address. Please note, payment card details are processed by our secure third-party payment processors and are not stored on our servers.
Communications Data: When you contact our support team, participate in a survey, or otherwise communicate with us, we may collect your name, email address, and the contents of your messages.
User-Generated Content: Any information you provide in public forums on our website, such as comments, reviews, or testimonials.
b. Information We Collect Automatically:
When you use our Services, we automatically collect certain information about your device and usage. This includes:
Log and Usage Data: Information such as your IP address, browser type and settings, operating system, device information, referring URLs, and the date and time of your visit.
Device Information: Information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about the pages you view, the links you click, and other actions you take on our Services. For more details, see Section 5 below.
Location Data: We may collect imprecise location data (e.g., location derived from an IP address) to customize the Services we provide to you.
We use the information we collect for various purposes, based on a legitimate legal basis. These purposes include:
To Provide and Maintain Our Services: We use your information to create and manage your account, process transactions, fulfill orders, and provide you with customer support. The legal basis for this processing is the performance of our contract with you.
To Improve and Personalize Our Services: We analyze usage data to understand user behavior, troubleshoot technical issues, and develop new features. This helps us personalize your experience by providing tailored content and recommendations. The legal basis is our legitimate interest in improving our Services.
For Communication and Marketing: We may use your email address to send you administrative updates, security alerts, newsletters, or promotional offers. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in the email or by contacting us directly. The legal basis is your consent or our legitimate interest.
For Safety and Security: We use information to verify accounts, prevent fraud, and monitor for suspicious or illegal activity to protect the security of our users and our platform. The legal basis is our legitimate interest and our legal obligations.
To Comply with Legal Obligations: We may process your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
We do not sell your personal information. We may share your information with third parties only in the circumstances described below:
Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are contractually obligated to protect your information and are only permitted to use it for the specific services they provide to us.
Business Transfers: In the event of a merger, acquisition, bankruptcy, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Med Ace, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
We employ industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your payment information is encrypted using secure socket layer technology (SSL) and handled in compliance with Payment Card Industry Data Security Standards (PCI-DSS).
Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
Types of Cookies We Use:
Strictly Necessary Cookies: Essential for the operation of our website, enabling you to log in and make purchases.
Performance Cookies: Collect information about how you use our website, helping us to improve its performance.
Functionality Cookies: Allow us to remember your preferences (e.g., language or region) to provide an enhanced user experience.
Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of our website may not function properly.
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the privacy practices or content of these sites.
You have certain rights regarding the personal information we hold about you. Depending on your location, these rights may include:
Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information, subject to certain legal limitations.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information.
Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to our processing of your personal information for direct marketing purposes or when processing is based on our legitimate interests.
To exercise these rights, please contact us at support@medace.org. We will retain your personal information as long as your account is active or as needed to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Services are not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records promptly.
Your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in acc
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this Privacy Policy periodically. For significant changes, we may notify you through email or a prominent notice on our website.
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Med Ace Support
Email: support@medace.org