Return Policy

At Med Ace, we are committed to ensuring your satisfaction with our services. We understand that there might be circumstances where you need to request a refund. Our return policy is in compliance with Egyptian law and is designed to be fair and transparent.

1.  Refund Eligibility:

You are eligible for a refund if you have made a payment for a course or service that you have not used or accessed.

Refund requests must be made within 14 days as per Egyptian law, of the original purchase.

2.  Refund Process:

To request a refund, please contact our customer support team at support@medace.org with your purchase details and the reason for the refund.

We will review your request and process the refund within 5 business days if you meet the eligibility criteria.

3.  Non-Refundable Items:

Certain products or services may not be eligible for refunds. These include digital products that have been accessed or downloaded.

4.  Contact Us:

If you have any questions about our refund policy, please contact our customer support team at support@medace.org.

Please note that our refund policy is in line with Egyptian law and your statutory rights as a consumer. We appreciate your understanding and cooperation. Thank you for choosing Med Ace.

Last updated: November 2023